The bar is continuing to be raised this year as more and more players are jumping into the managed WordPress hosting space – heck, we even shared this morning about one that launched for NPOs and Churches!
But the hosting business is a tricky one and it’s an industry that we at WP Daily are paying close attention to because it’s been scooped that even we are getting into the business (I share some candid thoughts in two recent interviews as well here, around minute 23 and here near the very end).
I don’t believe that we’ll be competing as directly as some might predict as we already have a firm take on who our customer will be, but regardless we’re going to jump right into the tough and in some cases shark-infested waters of hosting.
But the point is that the space is still very small and competition is heating up – you’ll see public-facing conversations like the above where both Pagely and WPEngine are engaging the same customer.
And I think this is a good thing – I think it’s awesome that both companies can readily engage customers, both happy ones and ones that might be upset, and do business openly on vehicles and platforms like Twitter.
We don’t expect the journey to be an easy one but we’re learning a lot about how some of our predecessors and forerunners are doing it well. We look up to those organizations and are big fans ourselves.
What other types of support scenarios and experiences have you had with WordPress managed hosting? What do you see that’s being done right? What do you see as room for improvement?
I saw one great tweet recently from one customer asking for a dedicated Twitter handle to help post status updates about outages and such:
@pagely Please make a PagelyStatus twitter account which is server status updates only, no retweets…
— Kieran P (@k776) February 25, 2013
I thought that was a good idea for sure.