Here at WP Daily we’re always on the look out for new WordPress related services and sites. It just so happens that one fell into our crosshairs the other day as Fantasktic was submitted to us for review.
I enjoy doing reviews for a number of reasons: It keeps me apprised of what’s new in the WordPress world, gives me an excuse to delve even deeper into a service I wouldn’t otherwise analyze and if we’re being honest it’s fun to share my opinions about what I like and what I think is pointless.
With that, it’s on to our review of Fantasktic, ‘the simple way to fix anything WordPress’.
The ‘simple way’ Fantasktic is going for is one price, $99 for almost anything. At first glance the copy on the site wasn’t clear about that $99 fee, was it flat rate or was that the most they would charge you?
I didn’t know so I emailed the founder Josh Vickers, who was quite helpful. He even went ahead and changed the copy on the site to make the fee structure more understandable.
Here was his response to my confusion:
We can actually fix most issues – hacks, theme updates, or general updates for the flat $99 – in some cases we can’t do it for the $99 in which case we tell the customer right away before proceeding – but because its just one off issues we can most of the time accomodate for the flat $99.
This response was exactly what I wanted, a proper understanding of the fee structure and a glimpse into what they do and do not cover, service-wise.
Fantasktic has, to my observation, chosen an interesting niche: one-time support for WordPress sites. Most support services offer a membership, subscription or monthly/yearly fee for continuous support which seems more traditional and from a customer’s vantage point, more safe. I definitely respect Fantasktic for going into a specific niche and looking to make it work.
If their customer support is as quick and as helpful as Josh was to me, then they’re ahead of the game. They’ve already got a number of happy customers including: Bumblebee Tuna, oboardly.com and barackobama.com. Not too shabby for a recent startup.
The issue I see with a business plan that focuses on one-time fixes is that you loose the consistency of the people who want ongoing support. Sure you’ll get business from the people who want a design fix or a host switch, but is that customer base large enough, and repetitive enough, to support Fantasktic? Only time will tell.
Have any of you used Fantasktic before? If so, we’d love hear about your experience and what services they were able to provide for you.