Both sites offer one-time support (Fatasktic just added a monthly support option), albeit for very different prices. Fantasktic charges an almost flat fee of $99, which is great. Fix My WP on the other hand charges a truly crazy flat rate of $30!
I almost don’t know what to do with this. $30, really? It kind of scares me that they would charge so little. I didn’t intend for this article to become a comparison article but due to the similar nature of their business and the close proximity in which they were submitted to us, it’s hard not to compare.
Fix My WP’s website looks like they only charge $30 for a fix. By this I mean, it looks cheap. It doesn’t give you much information or have any testimonials about how good their service is. I know peer reviews aren’t everything but as a prospective customer I want to know you’re going to do a good job, testimonials are one way to do that.
When you check out Fantasktic’s site, it looks great. They have a list of previous customers, testimonials and they tell you the exact process they are going to take you through. When I’m entrusting my WordPress site to strangers for a fix, I’m going to go with the company that looks the best. I’ll pay more money simply because Fantasktic does a better job of presenting themselves.
Call it judging a book by it’s cover. I’m fine with that. The cheaper rate isn’t necessarily a game changer for me. Fix My WP needs to do a better job of communicating that they offer the same quality of service, or even better, as other sites. And they may already offer better service but I don’t know that based on their website.
So if you’ve used Fix My WP please let the community know what their service is like. We’d like to know if the cheaper price means cheaper support, or if they really are providing awesome service at a crazy low rate.