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Customer support is essential for healthy business growth; it bolsters referrals, attracts new customers, and keeps current customers happy. Support comes in all shapes and sizes—phone, email, ticket platforms, and Twitter, just to name a few.
One of the more popular forms of customer support is live chat. Live chat solves problems in real time, in a efficient and cost-effective manner. Efficiency is increased in that representatives can manage multiple chats simultaneously. In addition, these conversations can be saved and later used for support training or further analyzed to gain valuable insights on how to improve your product or service.
Live chat is favorable among customers, too. They can find immediate answers to their problems, all through the convenience of their web browser.
There are plenty of options for installing live chat on your website, in this article we’ll take look at five of the more popular life-chat plugins for WordPress.
WP Live Chat Support is one of the more popular live chat plugins, boasting a 4.3 star rating and with more than 10,000 active installs.
This free plugin was developed specifically to create and manage live chats on your own server; this means no third-party server required. The free version boasts lots of useful features, including an east-to-use interface for admin and visitors, desktop notifications, customizable chat boxes, and more.
The pro version offers a more robust collection of features including unlimited access to historical chat records, a fully customizable live-chat experience that even allows you add your company logo to the chat window, unlimited live chat, world-class support, and more.
Casengo is a free and fully functional WordPress plugin. With a 4.4 out of 5 star rating and more than 3000 active installs, it’s a favorable live chat option. Some of its core features include simple setup, Facebook integration, multi-channel support, hybrid messaging, and more. Pricing plans vary from a free option all the way to an elite offering:
ClickDesk is another popular live chat plugin with 10,000+ active installs. This plugin features advanced chat queueing, 24×7 support, and is fully compatible on mobile devices. In addition to live chat, this plugin offers VoIP and video chat. Social toolbar integration gives visitors direct access to your Twitter and Facebook, allowing them to “follow” and “like” directly from the chat widget. ClickDesk is fully customizable, easy to install, and extremely fast.
ClickDesk pricing plans start at $19.99 per month for the Lite version, which includes unlimited chats, Gtalk IM, widget customization, and more.
Tidio is a live chat plugin designed specifically for the WordPress community. It’s easy to install, and features a clean interface with modern and highly customizable colors. The widget supports 140 languages, and has integration with Zendesk, GetResponse, and MailChimp.
As a pro user, you’ll be granted unlimited access to Tido’s features for $10 per month.
Zopim is the most popular live chat provider, used by more than 150,000 businesses around the world; and is available in more than forty different languages. The free version features a highly customizable chat widget and a user-friendly dashboard that lets you easily monitor site activity and manage chats. With advanced analytics right in the dashboard, you can get quick insights into visitor flow and usage patterns.
Zopim has 4 different pricing plans—free, basic, advanced, and pro:
Live chat can improve overall customer satisfaction in a systematic, manageable way. There are plenty of other live chat options that are not on this list, so if you have a favorite that I didn’t mention, let us know in the comments below (and don’t forget to include a link)!
Which live chat plugin is your favorite?