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We’re in the midsts of a revolution. The companies, entrepreneurs, and freelancers who are winning are the ones who deliver exceptional support, service, and experiences. Just look at Uber. They were able to dominate the taxi industry by making it easier, cheaper, and faster to get around town… and being friendlier than most taxi drivers. The same is happening in the freelance industry. Many of my clients came to me because their previous developers delivered horrible support. I recently started a business that is all about delivering support, and I make sure we deliver exceptional customer service across the entire […]

No matter whether you are running a blog or another kind of website, online success is all about creating a relationship with your audience. However, how do you do that? How do you establish a bond to an anonymous mass of individuals who happen to stop by your website? Luckily, together with the means to build an online presence, technology has also provided us with a way to understand those who visit us there. I am, of course, talking about web analytics. Analytics tools take a lot of the guesswork out of running a website. Without them, we would all […]

Freelancing can be incredibly rewarding. You have the freedom to choose which projects you work on, where you work from, and can create your own work schedule. At the same time, it requires persistence, the ability to do multiple jobs at the same time, and work long, irregular hours. As you know already, there are times when freelancing can be unimaginably stressful. And because of the isolative nature of freelancing, it’s very easy to fall into a pit of depression. No one wants that, though. So today, I’m going to share with you, from one freelancer to another, the tips […]

WordPress will never be able to do everything you want it to do… and that’s a good thing. If the platform contained every functionality known to man, it would be a monster. Goodbye, five-minute install! Fortunately, there are plugins. Lots of plugins. WordPress add-ons make up for what the core lacks. It’s no wonder the extendability provided by plugins is one of the platform’s biggest strengths. It is, therefore, no secret that, while there are tens of thousands of plugins in the WordPress directory, the difference in quality can be vast. In an attempt to divide the wheat from the […]

I’m not going to sugar coat this. Getting your first clients as a freelancer is tough! You’re stuck in a Catch-22. People don’t want to hire you because you don’t have any previous clients. But you don’t have any previous clients because no one has hired you yet. So what are you supposed to do? About a year out of college, I was presented with this exact situation. I had 0 clients, 0 industry contacts, and 0 websites in my portfolio. Yet, I was able to build a freelancing business that grew to a couple hundred clients and allowed me […]