Are chatbots on the way out? Some seem to think so, declaring the concept a passing fad that never lived up to its potential. However, while it’s true that chatbots have seen a slump in popularity over the past few years, they’re not even close to going away. Given the rise of Artificial Intelligence (AI), and the popularity of automating ‘mundane’ tasks in general, many people have begun to rely heavily on algorithms to streamline their workflows. It comes as no surprise that a lot of developers dislike dealing with customer support, for example, so a chatbot can be a […]
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