Automated website features are a hot topic, and that includes chatbots. One of your clients’ biggest concerns will be how to balance their customer support requirements against the need to develop their businesses and product lines. When it comes to solving this dilemma, automation is an ideal solution. While there are plenty of other uses, chatbots are perfect for automating customer support channels. In fact, we’d say this is a primary desire for many clients. That means you’ll need to get up to speed with how to create and maintain chatbots on the websites you build. In this post, we’ll […]
How Live Chat and Chatbots Can Help You Deliver More Efficient Customer Support
If you’re wondering how much time you should dedicate to answering support queries, we recommend picking a number and doubling it (at least) – it’s that important. However, this doesn’t mean you have to always be personally involved in that support. In fact, there are plenty of fully- or partly-automated solutions to help you handle client queries. Options such as live chat and chatbots can enable you to deliver high-quality customer support, while also saving you time to devote towards other aspects of your business. In this post, we’ll look closely at the challenges and impact of customer support. Then […]
Why Chatbots Are Not a Dying Trend (And What That Means for You)
Are chatbots on the way out? Some seem to think so, declaring the concept a passing fad that never lived up to its potential. However, while it’s true that chatbots have seen a slump in popularity over the past few years, they’re not even close to going away. Given the rise of Artificial Intelligence (AI), and the popularity of automating ‘mundane’ tasks in general, many people have begun to rely heavily on algorithms to streamline their workflows. It comes as no surprise that a lot of developers dislike dealing with customer support, for example, so a chatbot can be a […]
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