If you’re wondering how much time you should dedicate to answering support queries, we recommend picking a number and doubling it (at least) – it’s that important. However, this doesn’t mean you have to always be personally involved in that support. In fact, there are plenty of fully- or partly-automated solutions to help you handle client queries. Options such as live chat and chatbots can enable you to deliver high-quality customer support, while also saving you time to devote towards other aspects of your business. In this post, we’ll look closely at the challenges and impact of customer support. Then […]
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