Automated website features are a hot topic, and that includes chatbots. One of your clients’ biggest concerns will be how to balance their customer support requirements against the need to develop their businesses and product lines. When it comes to solving this dilemma, automation is an ideal solution. While there are plenty of other uses, chatbots are perfect for automating customer support channels. In fact, we’d say this is a primary desire for many clients. That means you’ll need to get up to speed with how to create and maintain chatbots on the websites you build. In this post, we’ll […]
A Developer’s Guide to Social Media Customer Support
It goes without saying your that customers or clients are the most important element when running a one-person (or micro) business. Given the complexities of the client-developer relationship, you’d be well-served by making it a priority. This is especially true when dealing with a customer or client who’s had a less-than-stellar experience. For better or worse, you’ll probably discover their problems first through social media. Given the high level of activity on those platforms, this is understandable. However, as you’re no doubt be aware, social media is less than forgiving towards poor experiences. This means you’ll need to make sure […]
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