WP Engine has just shared that it’s not longer accepting Paypal as a payment for billing and moving forward with another implementation.
Unfortunately, PayPal has become an obstacle to our commitment to a hassle-free customer experience for you, and to keep up with this commitment, we’ve unfortunately had to stop accepting payment via PayPal.
As with these situations, it’s never one single thing, but a stream of problems that affected various customers over an extended period of time. The problems ranged from failed transactions, which is bad, to duplicate transactions that billed customers twice, which is REALLY BAD. The time it took to resolve those transaction issues was a hassle for our customers, as well as our accounting department.
This makes complete sense and is definitely a major pain in the rear when you don’t get these things ironed out. They will simply now ask customers to pay with a major credit cards.
Personally I’ve had a bunch of problems with Paypal and is probably one of my least favorite web services that I use frequently. I think there’s a lot of opportunity for a lot of innovation for web payments, such as Simple that’s attempting to disrupt the banking industry and provide a much better alternative.
But until someone comes up with something much better many of us will be stuck with Paypal for awhile longer.