The open source nature of WordPress makes for interesting bedfellows. Users of WordPress are given access to tons of tools, many of them free, and are put in direct contact with the developers that made them. There are no layers of bureaucracy and customer service in-between as you get with typical tech companies like Apple or Microsoft. So you have scores of users used to the average business structure where if there’s a problem, there’s a number to call and someone to yell at, and these users are now interacting directly with developers who most of the time would rather […]