In the current era of overabundance, a customer has more options than ever. This trend has prompted most of the companies to switch from being product centric to customer centric. Thus, it is becoming more and more essential for the companies to have a direct communication with the customers and understand their every requirement. As you interact with your customers, you would gradually realize that above everything, your customers crave empathy. Empathy will be remembered and make your customer more likely to recommend your product. In the initial stage of a business, it is important to hear each and every […]
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