If you’re wondering how much time you should dedicate to answering support queries, we recommend picking a number and doubling it (at least) – it’s that important. However, this doesn’t mean you have to always be personally involved in that support. In fact, there are plenty of fully- or partly-automated solutions to help you handle client queries. Options such as live chat and chatbots can enable you to deliver high-quality customer support, while also saving you time to devote towards other aspects of your business. In this post, we’ll look closely at the challenges and impact of customer support. Then […]
Why Chatbots Are Not a Dying Trend (And What That Means for You)
Are chatbots on the way out? Some seem to think so, declaring the concept a passing fad that never lived up to its potential. However, while it’s true that chatbots have seen a slump in popularity over the past few years, they’re not even close to going away. Given the rise of Artificial Intelligence (AI), and the popularity of automating ‘mundane’ tasks in general, many people have begun to rely heavily on algorithms to streamline their workflows. It comes as no surprise that a lot of developers dislike dealing with customer support, for example, so a chatbot can be a […]
How to Set Up Live Chat in WordPress (In 4 Simple Steps)
Live chat often seems like a feature only huge commercial websites employ. After all, it probably isn’t easy to set up – and staying on top of support queries would take up too much time, right? Fortunately, neither of those statements has to be true. WordPress makes it simple to set up a live chat solution thanks to its plugin system, and once that’s done you won’t need to stay online 24/7 to help your visitors, either. As long as you make yourself available whenever you have the time, you’ll be able to prevent queries from piling up and astound your customers to […]
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