Providing excellent customer support is something that most businesses aim to achieve. Customer service not only reflects heavily on a company, but (for many businesses) it’s integral to their overall product. WP Engine has recently bolstered its customer service experience by enhancing the User Portal and partnering with SIDEKICK—a service that provides interactive walkthroughs of web apps. The improved User Portal enables WP Engine customers to more efficiently manage their installations. According to the WP Engine blog announcement, the interactive tutorials are part of the Austin-based startup’s ongoing initiative to provide exceptional customer service. The tutorials provide customers with immediate, step-by-step guidance for completing specific tasks. […]
Vulnerability Discovered in WordPress MailPoet Newsletters Plugin
The research team at Sucuri has identified a vulnerability found in the very popular WordPress plugin—MailPoet Newsletters. An announcement by Sucuri urges those running the MailPoet Newsletters plugin to update immediately! The flaw was discovered by Marc-Alexandre Montpas, a member of the Sucuri research team, a few weeks ago, and was immediately reported to the MailPoet team. Earlier today, 2.6.7 was released, which includes a patch for the vulnerability and is the only safe version available. The flaw enables attackers to upload any PHP file to vulnerable sites. The site can then be used by the attacker to distribute SPAM, host malware, infect other […]
Nest Launches Developer Program
On Monday, Nest launched the Nest Developer Program, which allows developers to use the Nest API to integrate with a wide range of Nest products. The launch comes roughly five months after Google acquired Nest for $3.2 billion, and a day before the Google I/O conference here in San Francisco. Nest has partnered with some notable companies like Mercedes-Benz, Jawbone, and Whirlpool to create an entire network of ‘Works with Nest:’ ‘Works with Nest’ makes it possible for your Nest devices to securely interact with the things you already use every day, both inside and outside of your home For on-the-go […]
From ‘Glasshole’ to Glassionista
Let’s be honest, Google Glass looks a little ridiculous. Having a small computer mounted to the side of your head doesn’t exactly scream chic. Since Glass made its debut back in 2012—granting “Explorers,” a group of individuals selected by Google, the privilege to wear Glass at the cost of $1500—sentiments towards the gadget have been highly polarized. Last month, Google opened up its Explorer Program so that anyone in the US (and since Monday a select few countries outside the US) can buy Glass. However, in order for society to widely accept Glass into their lives, the gadget must escape the social […]
Open-source Announcements Keep Coming In
Technology companies are embracing open source as a commercial advantage, as demonstrated by 2 of the announcements made at Gigaom Structure in San Francisco. Back in January 2013, Rackspace announced its decision to design and build its own servers. And following in the steps Facebook and Google, Rackspace made plans to do so using the Open Compute project format. Today, Rackspace announced its new OnMetal servers, which will be soon be available in the Rackspace Northern Virginia region. The new single-tentant servers are geared towards addressing the noisy neighbor problem that occurs in multitenant servers, according to Jonathan Vanian. Multitenant servers […]
Tesla Embraces Open Source
Can open source help electric cars gain widespread acceptance and market share? Tesla CEO Elon Musk is betting on it. In a blog post last Thursday, Musk announced that all of Tesla’s patents had been taken down from the wall, “in the spirit of the open source movement, for the advancement of electric vehicle technology.” Musk promised to share the company’s entire patent portfolio, and not initiate patent lawsuits, as long as competitors use Tesla’s technology in “good faith.” Musk is hoping that by opening up the electric car market, more carmakers will produce electric vehicles, and the technology will gain […]
GoDaddy Going Public
On Monday, GoDaddy Inc. filed for its initial public offering with a $100 million placeholder. The 17 year-old company will use investments to reduce debt and facilitate corporate growth. In 2011, Kohlberg Kravis Roberts (KKR), Silver Lake Partners, and Technology Crossover Ventures bought major stakes in the Scottsdale, Arizona company for an estimated $2.25 billion. Under the new ownership, GoDaddy founder Bob Parsons stepped down from his role as CEO, though he still owns 28% of the company. GoDaddy earned $1.13 billion in revenue last year, but struggled with a $200 million loss. This is less than its $279.1 million net […]
Panda 4.0 Is Shaking Things Up
This week kicked off with the announcement of Panda 4.0, and since then it has been shaking things up across the web. The Panda algorithm is Google’s effort to keep low-quality sites low in rank, and return higher-quality sites towards the top of the search results. Since 2011, Panda has undergone frequent data refreshes and updates, but many times they aren’t announced or confirmed. So, when the head of Google’s webspam team, Matt Cutts, announced the release of 4.0 SEO specialists began speculating about its significance. According to searchmetrics, Panda 4.0 is rumored to be a major update that will serve as the platform for […]
A Few Words from Sucuri’s New CEO, Tony Perez
Since 2010, Sucuri has been servicing the community by making the internet a safer place. In four short years, the company has evolved from a 2-man team into a multi-million dollar company. Sucuri has become a dominating force in the anti-web malware and security industry (not to mention it’s widely favored across the WordPress community). On Monday, Dre Armeda, co-founder of Sucuri, announced that he’s stepping down from his position as CEO of Sucuri Inc. He’s passing the torch to Tony Perez, former chief operating officer. In regards to this bittersweet news, I reached out to Perez. Here’s what he had to say: […]
WooThemes Continues to Investigate Security Breach
Last Friday, Mark Forrester released an important announcement indicating that WooThemes was investigating a series of fraudulent activities on their customers’ credit cards. Since then, WooThemes has been working to address the issue, and to determine the exact cause of the breach. Yesterday, in a follow-up announcement, Magnus Jepson shared some information about the incident: Fraudulent charges are believed to have begun around May 1. The hackers may have obtained the credit card details somewhere between checkout and their off-site credit card processor. Customers affected by the breach are suspected to be those who made purchases between November 27, 2013 and May 8, 2014. Jepson […]
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