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Articles

How Live Chat and Chatbots Can Help You Deliver More Efficient Customer Support

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Development

Published

March 11, 2019

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If you’re wondering how much time you should dedicate to answering support queries, we recommend picking a number and doubling it (at least) – it’s that important. However, this doesn’t mean you have to always be personally involved in that support. In fact, there are plenty of fully- or partly-automated solutions to help you handle client queries. Options such as live chat and chatbots can enable you to deliver high-quality customer support, while also saving you time to devote towards other aspects of your business. In this post, we’ll look closely at the challenges and impact of customer support. Then […]

4 Killer Ways to Boost Your SEO through Social Media Marketing in 2019

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Beginners

Published

March 7, 2019

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Each year brings more changes with it, particularly when it comes to SEO. With Google doing its best to enhance their search engine optimization services, any online content with outdated SEO can not only ruin your visibility but also leave you liable for a penalty! If you end up with a penalty from Google, it can take quite some time to sort that issue out. It’s a good idea to not only adapt your SEO for the New Year but to also start practicing some new strategies that can help you boost it. While a simple way to do this […]

How to Easily Set Up Google Analytics on your WordPress Site (Step by Step)

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Community

Published

March 5, 2019

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Google Analytics is perhaps one of the most important tools for a website developer. Analytics is designed to give users all of the data they need to be successful and informed when working on their webpage. You’ll be able to view important data such as: Who is viewing your website Where they are coming from (link, direct search, social media, etc.) How many page views/website views you have How your A/B testing is working And much more Luckily, there is an easy way to install Google Analytics directly to your website instead of going to the official Analytics site every […]

A Developer’s Guide to Social Media Customer Support

Filed Under

Community

Published

March 4, 2019

2 Comments

It goes without saying your that customers or clients are the most important element when running a one-person (or micro) business. Given the complexities of the client-developer relationship, you’d be well-served by making it a priority. This is especially true when dealing with a customer or client who’s had a less-than-stellar experience. For better or worse, you’ll probably discover their problems first through social media. Given the high level of activity on those platforms, this is understandable. However, as you’re no doubt be aware, social media is less than forgiving towards poor experiences. This means you’ll need to make sure […]

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